Refund policy
Last updated: 7.september 2026
RETURN & REFUND POLICY
At KneeFlex, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving it.
14-Day Money-Back Guarantee
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging.
To start a return, please contact us at kneeflex.support@gmail.com before sending anything back. We will provide you with the applicable return instructions and return address.
Please do not send products back without contacting us first.
CHANGE-OF-MIND RETURNS
If you ordered the correct item but changed your mind, you may request a return within the 14-day return period.
For change-of-mind returns, the customer is responsible for return shipping costs.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at kneeflex.support@gmail.com
Please include your order number and clear photo or video evidence showing the issue.
After the issue has been reviewed and approved, we will provide an appropriate solution, which may include a replacement or full refund at no additional product or reshipping cost to you.
REFUNDS
Once an eligible return or claim has been reviewed and approved, we will notify you.
Approved refunds will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at kneeflex.support@gmail.com
We can only guarantee cancellation before the order has been fulfilled or processed for shipment. Once fulfillment has begun, cancellation may no longer be possible.
CONTACT
For return or refund questions, contact:
KneeFlex
Email: kneeflex.support@gmail.com